There are 4 ways to connect your Clover Flex device to take payments.
This is the least popular option because of the Clover Flex being a mobile device with multiple wireless connectivity options. However, there is the option of connecting an adapter to the back of the Clover Flex to plug in an Ethernet cord. Please just let us know if you are interested in this option and we can send you the adapter.
This is the most popular option because it is free and allows the Clover Flex to be portable in the business and not have cumbersome wires attached even if it just stays at the counter.
Whenever switching between WiFi networks, always connect to the new network and then restart the device.
How to connect to a WiFi network:
How to restart the device? Two options:
3. Mobile Hotspot
A mobile hotspot works the exact same way as a WiFi network. You need to have WiFi enabled, then look for the name of the hotspot your smartphone is broadcasting in the list of available networks, tap to connect and enter the password that your phone has provided.
Mobile hotspots are not a recommended way of connecting your device but it is a good last resort if need be. The reason it is not recommended is because the type of network connection and security is not always the recommended kind so it’s possible the Clover device may not work on it.
It can also be an issue if you are a mobile service. Cell phones are called cell phones because they make new connections as they pass from cell to cell through the network of towers, This affects the connection from the Clover device so you may have to reconnect & reboot every time you move locations.
4. Data Plan
Every Clover device comes preloaded with a SIM card and all you need to do is enable it from the Wireless Manager app. If you’ve never used the data plan before, you may need to download the Wireless Manager app (from the More Tools app) and set things up by linking a credit card for future use.
The data plan costs $15/month, billed daily, per machine. This means you can activate it for a day and then turn it off and you will only be charged for the single day ($0.50).
Whenever switching between WiFi and the Data Plan make sure to:
There are 4 ways to activate the Data Plan
To activate the SIM cards on your Clover device you need to be connected to the Internet somehow. If you are not connected to the Internet and you open the Wireless Manager app it will simply tell you that you are offline. However, as long as you are online, then you will see all your SIM cards (one per device) and all you need to do is tap “Enable” for each of them and restart the devices (as per the steps above).
If there is no WiFi you could temporarily set up and connect to a mobile hotspot just to enable your SIM cards.
Log into your online dashboard at https://www.clover.com/dashboard/login (or just clover.com and then click “login” in the top right).
The email you provided us is your username.
If you’ve never accessed the online dashboard before then you need to search your inbox for an email from Clover (email@example.com) with the subject “Welcome - Clover setup information”. There will be a green button that says “Confirm Email”; click that and you will be taken to a page where you will set up a password for your online Clover dashboard.
If you’ve forgotten your dashboard password, simply click the link that says “Forgot your password?” on the dashboard login page and you will be emailed a link to reset it.
You can access your online dashboard from any web browser, from a laptop or smartphone. Click “Account & Setup” from the left hand menu, then click “Wireless Manager” under Business Operations on the page in front of you. You will then be able to enable the SIM card(s).
Restart your devices and you should be good to go.
You can call Clover Tech Support and have them activate your SIM cards if you have no access to the internet at all. Call 1-888-263-1938, press 1 for English, enter your Merchant Number (MID), press 2 for technical assistance, then press 1 for Clover.
Merchant Number (“MID”): This is provided in several places, one being the welcome email from Clover. You can find your MID at the bottom of that email, just search your inbox for “Welcome - Clover setup information”.
Serial Numbers: You can find these by opening the printer on the back of the Clover Flex and taking out the paper roll. You should then see a stick with the device’s serial number (S/N). They are also provided in the shipping and activation code emails from Clover, except they are called “Device ID” there.
They may ask you for the serial numbers of the machines you’d like to activate the SIM cards for, or for just the last 4 numbers, so it’s good to have them on hand.
If you’re having trouble reaching tech support you can call us and we’ll call them for you. Or, even better, if you provide us access to your online dashboard we can instantly turn on the SIM cards from there when you are unable.
Our contact info is below, feel free to call, text, or email either one of us:
Toll free: 888-871-7163 ext. 128
Phone or text message: (705) 617-9740
Troubleshooting SIM Connection Issues
To verify SIM card status:
If the SIM card is not active:
From the home screens, find and click on the Settings app icon - it looks like a gear. You can also swipe down from the top of the screen twice (when unlocked) and you should see a gear icon in the top-right that you can also tap and it will bring you to the same place.