Clover Flex Connection Guide

There are 4 ways to connect your Clover Flex device to take payments.

  1. Ethernet wired-in connection

This is the least popular option because of the Clover Flex being a mobile device with multiple wireless connectivity options. However, there is the option of connecting an adapter to the back of the Clover Flex to plug in an Ethernet cord. Please just let us know if you are interested in this option and we can send you the adapter. 


  1. WiFi

This is the most popular option because it is free and allows the Clover Flex to be portable in the business and not have cumbersome wires attached even if it just stays at the counter.

Whenever switching between WiFi networks, always connect to the new network and then restart the device.

How to connect to a WiFi network:

  • Find and tap the “Settings” app from your homescreen (you can also swipe down from the top of the screen twice and you should see a gear icon in the top-right that you can also tap and it will bring you to the same place).
  • Tap Wi-Fi.
  • Tap the network you’d like to connect to.
  • Enter the password.

How to restart the device? Two options:

  1. Hold the power button on the right side of the machine for a couple seconds and a “power off” button will appear. Once it’s powered off, hold the same button for a few seconds until the Clover logo appears.
  2. With the device unlocked, swipe down from the top of the screen twice. Once will show your notifications, and the second swipe down will show you some system settings like the screen brightness and you will also ass a “Reboot” button. Tap that and wait for the device to reboot.


   3. Mobile Hotspot

A mobile hotspot works the exact same way as a WiFi network. You need to have WiFi enabled, then look for the name of the hotspot your smartphone is broadcasting in the list of available networks, tap to connect and enter the password that your phone has provided.

Mobile hotspots are not a recommended way of connecting your device but it is a good last resort if need be. The reason it is not recommended is because the type of network connection and security is not always the recommended kind so it’s possible the Clover device may not work on it. 

It can also be an issue if you are a mobile service. Cell phones are called cell phones because they make new connections as they pass from cell to cell through the network of towers, This affects the connection from the Clover device so you may have to reconnect & reboot every time you move locations.


      4. Data Plan

Every Clover device comes preloaded with a SIM card and all you need to do is enable it from the Wireless Manager app. If you’ve never used the data plan before, you may need to download the Wireless Manager app (from the More Tools app) and set things up by linking a credit card for future use.

The data plan costs $15/month, billed daily, per machine. This means you can activate it for a day and then turn it off and you will only be charged for the single day ($0.50).

Whenever switching between WiFi and the Data Plan make sure to:

  • Toggle off WiFi from the Settings app
  • Toggle on Cellular Data under Data Usage in the Settings app
  • Activate the SIM card(s) from the Wireless Manager app
  • Restart the device (steps provided above).


There are 4 ways to activate the Data Plan


  1. On the device

To activate the SIM cards on your Clover device you need to be connected to the Internet somehow. If you are not connected to the Internet and you open the Wireless Manager app it will simply tell you that you are offline. However, as long as you are online, then you will see all your SIM cards (one per device) and all you need to do is tap “Enable” for each of them and restart the devices (as per the steps above).

If there is no WiFi you could temporarily set up and connect to a mobile hotspot just to enable your SIM cards.


  1. From your Clover Online Dashboard

Log into your online dashboard at https://www.clover.com/dashboard/login (or just clover.com and then click “login” in the top right).

The email you provided us is your username.

If you’ve never accessed the online dashboard before then you need to search your inbox for an email from Clover ([email protected]) with the subject “Welcome - Clover setup information”. There will be a green button that says “Confirm Email”; click that and you will be taken to a page where you will set up a password for your online Clover dashboard.

If you’ve forgotten your dashboard password, simply click the link that says “Forgot your password?” on the dashboard login page and you will be emailed a link to reset it.

You can access your online dashboard from any web browser, from a laptop or smartphone. Click “Account & Setup” from the left hand menu, then click “Wireless Manager” under Business Operations on the page in front of you. You will then be able to enable the SIM card(s). 

Restart your devices and you should be good to go.


  1. Calling Tech Support

You can call Clover Tech Support and have them activate your SIM cards if you have no access to the internet at all. Call 1-888-263-1938, press 1 for English, enter your Merchant Number (MID), press 2 for technical assistance, then press 1 for Clover.

Merchant Number (“MID”): This is provided in several places, one being the welcome email from Clover. You can find your MID at the bottom of that email, just search your inbox for “Welcome - Clover setup information”.

Serial Numbers: You can find these by opening the printer on the back of the Clover Flex and taking out the paper roll. You should then see a stick with the device’s serial number (S/N). They are also provided in the shipping and activation code emails from Clover, except they are called “Device ID” there.

They may ask you for the serial numbers of the machines you’d like to activate the SIM cards for, or for just the last 4 numbers, so it’s good to have them on hand.


  1. Reach out to us

If you’re having trouble reaching tech support you can call us and we’ll call them for you. Or, even better, if you provide us access to your online dashboard we can instantly turn on the SIM cards from there when you are unable.

Our contact info is below, feel free to call, text, or email either one of us:


Mike Malo

Toll free: 888-871-7163 ext. 128

Phone or text message: (705) 617-9740

[email protected]



Troubleshooting SIM Connection Issues


  1. Verify SIM card status

To verify SIM card status:

  1. Find the Wireless Manager app and click on it.
  2. Confirm that the SIM card is active and enabled.
  3. If the SIM card is active, move on to the next steps.

If the SIM card is not active:

  • Log in to your online Clover dashboard from a web browser (could be on your phone or computer).
  • Click “Account & Setup” from the left hand menu, then click “Wireless Manager” under Business Operations on the page in front of you.
  • Enable the SIM card.
  • Restart your Clover device.


  1. Verify Connection Settings

From the home screens, find and click on the Settings app icon - it looks like a gear. You can also swipe down from the top of the screen twice (when unlocked) and you should see a gear icon in the top-right that you can also tap and it will bring you to the same place.

           


  1. Click Wi-Fi

 

  1. Confirm that Wi-Fi is toggled “off”.
  2. Click the “back” arrow in the top left corner.
  3. From the Settings page, click Data Usage.

 

  1. Confirm that Cellular Data is toggled “on” and data limit is toggled “off”.
  2. Click the “back” arrow in the top left corner.
  3. From the Settings page, click More.

 

  1. Confirm that Airplane mode is toggled “off”.
  2. Click Cellular networks.

 

  1.  Confirm that Data roaming is toggled “on”.
  2.  Click Preferred network type.
  3.  Choose “GSM/WCDMA/LTE”

 

  1.  Click Access Point Names

 

  1.  Choose “Clover (ATT US)” by clicking the radio button, or confirm if already selected. 
  2.  Click the back arrow in the top left corner.
  3.  Click Network operators from the Cellular network settings page.
  4.  Let it search for networks, then click “Choose automatically”.
  1.  Reboot device. Allow a few minutes for the device to establish a connection. If the machine still does not connect, move on to the next step.

 

  1. If The Steps Above Didn’t Work

Disable/Enable SIM card

  • Log in to your online Clover dashboard from a web browser (could be on your phone or computer).
  • Click “Account & Setup” from the left hand menu, then click “Wireless Manager” under Business Operations on the page in front of you.
  • Disable the SIM card.
  • Enable the SIM card.
  • Reboot the Clover device.
  • Allow a few minutes for the device to establish a connection while confirming that all the above troubleshooting settings are correct and have not changed.

 

Device still not connecting?

  • Reach out to Clover’s technical support. Their technicians can remotely access your machine (if connected via Wi-Fi or hotspot) to go through more troubleshooting options, or just walk you through things.
  • You can call them directly at 1-888-263-1938, or you can click “call me” from the help button in the top right of your online Clover dashboard. If your Clover device is connected to Wi-Fi or hotspot you can also click “call me” from the menu of the Help app, or by tapping “Call Me” on the left-most home screen.
  • Worst case scenario, if the issue cannot be resolved it must be due to a machine malfunction and Clover will dispatch a technician to bring you a new machine.