Our Guarantee

Our guarantee is simple. We promise to never increase your rates, add new fees or change anything that would result in your costs to increase.

We're not talking about "90 days notice before increasing your fees" like everyone else (at best), we literally mean never. Your fees will never ever increase. Yes, sometimes businesses need to update their pricing, but you don't need to worry about that because you can consider yourself "grandfathered-in" to the rates you joined with. New pricing would only affect new customers - we think that's only fair.

To be clear, when we say your fees will never increase we are talking about the fees we control which is everything excluding the cost (learn more about interchange). We provide transparent cost-plus pricing so this means if Visa and Mastercard increase their cost rates, they would be passed on. However, it also means that if they reduce their cost rates then the new lower rates would be passed on. This actually happened in the summer of 2020 and Discount Payments was the only processor to pass on 100% of the savings to merchants.

We hope this action speaks loudly for itself, because it wasn't cheap. Every other processor said as little as possible about the industry change so that they could time an increase of their rates with the decrease in cost. That way, merchants would see no change and never be the wiser. We constantly leave money on the table to do right by our merchants.
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Our customers love us.
The feeling is mutual.

It's been said that "the experience is the product" and we couldn't agree more. Customer success is our #1 priority and we're only happy when our merchants are.
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